Effective Date: June 4, 2025
Website: https://sewwave.com
Business Location: 13, Watkins Lane, Howrah, West Bengal – 711101, India

1. Returns

We want you to be fully satisfied with your purchase. If you are not happy with your product, you may request a return under the following conditions:

• Eligibility Window: You may initiate a return within 7 days of receiving your order.
• Condition of Product: Items must be unused, in original packaging, and in the same condition as received.
• Non-returnable Items: Personalized or custom-made wallets and products with visible signs of use or damage by the customer are not eligible.

2. Return Process

To initiate a return, please follow these steps:

1. Email us at support@sewwave.com with your order number and reason for return.
2. Once approved, you will receive return shipping instructions.
3. Ship the item back to the provided return address at your own cost, unless the item was defective or wrong.

3. Refunds

Once your return is received and inspected:

• We will notify you via email regarding the approval or rejection of your refund.
• If approved, a refund will be processed to your original payment method within 7–10 business days.

4. Late or Missing Refunds

If you haven’t received a refund yet:

• First check your bank account again.
• Then contact your payment provider; it may take some time before the refund is officially posted.
• If you’ve done all of this and still have not received your refund, contact us at support@sewwave.com.

5. Exchanges

We only replace items if they are defective, damaged, or you received the wrong item. To request an exchange, contact support@sewwave.com within 7 days of delivery.

6. Cancellation Policy

• Orders can be cancelled within 12 hours of placement, provided they haven’t been shipped.
• To cancel, email us at support@sewwave.com with your order details.

7. Contact Us

For any questions related to returns, refunds, or exchanges, please contact us at:
Email: support@sewwave.com
Address: 13, Watkins Lane, Howrah, West Bengal – 711101, India